We're here when you need us

Two ways to get help: the in-app help widget (fastest — it's right where the problem is), or email. Both reach the same people.

What we help with

• Getting set up — rules, digests, certificates, schedules, whatever isn't clicking.
• How a feature works, and whether an app fits what you're trying to do.
• Billing questions — plans, trials, cancellations.
• Bug reports. If something's wrong, we want to know, and we'll tell you what we're doing about it.

Honest limits

• ExemptSafe is not tax advice. We can help you record certificates and read the audit log; we can't tell you who's legally exempt.
• MarginFloor doesn't predict revenue. It enforces the floors and schedules you set — the strategy is yours.
• We can't change Shopify itself — platform behavior, checkout rules, and App Store billing are Shopify's domain.
• Deleted data stays deleted. Uninstall cleanup is thorough by design; we can't recover data after it's gone, which is why every destructive action asks you first.

About the in-app help widget

Each app has a built-in help widget called Scout. A few things to know about it:

• It's AI-assisted, and it says so before you type a word. It never pretends to be a person.
• It's trained on each app's actual features — it answers from what the app really does.
• If it can't answer something, it says so and flags the conversation for a human instead of bluffing. Billing disputes, data-loss worries, and anything it gets wrong twice go straight to a person.
• Conversations are logged so we can improve answers and follow up. See the privacy policy.

Response times

The in-app widget answers immediately, around the clock. For email and anything escalated to a human: we aim to respond within one business day. If something's genuinely on fire — data loss, checkout broken — say so in the subject line and it jumps the queue.